Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Guide Package Protection covers lost, damaged, stolen packages.

 If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

File a claim as normal here and Guide will go ahead and process your claim.

If your order is in transit, we are unable to refund Guide Package protection. 

We will replace any order that was lost, stolen or damaged during shipment.

30 – 45 days depending on the claim type. This is from the date you placed your order.

Guide is free for merchants and is available for purchase to customers in the cart page. For cart totals under $100 USD Guide is only $0.98 USD. For cart totals over $100 USD, Guide is 1.5% - 3% of the cart total.